Question 1

Can I cancel my ticket for a refund?

Accepted Answer

If you need to cancel your ticket no later than 7 days before the event please let us know via email to hello@pottymouthworkshop.com and we can either exchange your ticket for another or refund you in full.

Any changes made after 7 days before the event are non-refundable.

Question 2

Private bookings

Accepted Answer

All private events must pay a non-refundable deposit upon booking. This secures the date and can allow us good faith to begin planning your event. The remaining total is then payable up to 14 days before the event. This remaining total is refundable up to 14 days before the event.

Question 3

When do I collect my pottery?

Accepted Answer

You can collect your fired pieces 4 weeks from your workshop date. You do not need to confirm when you are collecting, so long as it is within the collection times** someone will be here to assist you.

**Collection slots are Mondays and Fridays 4-8pm (May vary on bank holidays)

The pottery is held for 3 months, if you cannot collect within this time please contact us. You can arrange someone else to collect or we can post to you for an additional fee.

Please note, reminders are not sent out so please make a note in your calendar in advance to avoid disappointment.

Question 4

Why does it take so long to get my work back?

Accepted Answer

Ceramics is a lengthy process, especially in the 'post production'. After we take your work back to the studio, we allow them to dry completely. It's important the drying process isn't rushed as this can encourage cracks to form.

Once bone dry, we load our kiln full of work and fire it up to 1000 degrees. This is called a Bisque firing and is the first of two firings per piece. This take a full 24 hours as cooling, much like drying, cannot be rushed because of...you guessed it: cracking.

The bisqueware is now ready to be glazed. Before we dunk them in their shiny top coat, we paint on a layer of wax resist on their bases. This waxy layer will prevent glaze from sticking to the underside of your work as any glaze which has contact with the kiln shelf with stick fast.

We dip the pots into a transparent gloss glaze (or a fancy one if you've attended the throwing or courses), wipe the base with a sponge (just in case) and load them into the kiln again for their second firing. This time the temperature is set to 1250 degrees. 
When the kiln is cool enough to open, we fill our collection shelves and send their makers a text to come to collect them.

On some occasions we will transport your work back to the venue you made it. If this is the case we will let you know via text and the collection slot will be anytime within the venues' opening times.

Question 5

Where do I collect my pottery from?

Accepted Answer

Once you've been notified that your pottery is ready for collection, please come by the studio. We are located at Windmill Hill City Farm, BS3 4EA.

Once you're here, walk to the 'Craft and Training' Building (look for the blue sign on the front), our space is up the stairs and on the right.

Please bring a bag and some padding with you (hand towels work well) to wrap and get your work home safely.

Question 6

What times are you open for collection?

Accepted Answer

Our collection slots are:

Mondays and Fridays: 4pm-8pm

Please bring towels to wrap your work in and a suitable bag or box to take your work home in .

If you need to organise postage, please send us an email or book your own online. This can be found under the 'shop' section of our website.

Question 7

Can I book a private workshop?

Accepted Answer

Yes! We run pottery workshops for all sort of occasions: Birthdays, work socials, Hen do's, a visit from family and friends or just because!

If you'd like to organise a private workshop or get a quote, please fill in our enquiry form. You can find this under 'Private Workshops' on the homepage, or use the search bar.

Alternatively, send us an email and we can send you a link.

We will plan the whole session to your preferences to the best of our ability, so no need to contact venues. However, if you do have a preference on venue- let us know and we will contact them.

For more info on private events please see our packages pdf, which you can download from the 'Private Workshops' page.

Question 8

How do your Gift Cards work?

Accepted Answer

A pottery workshop is the perfect gift but knowing other peoples availability to book for them is near impossible. With our eGift card you can cover the cost and they can choose the rest!

Our workshops are hosted across two platforms: here on our website and also on Yuup.co. The gift vouchers can be used across both of these platforms, we can only accept bookings for Yuup workshops via email at hello@pottymouthworkshop.com. Just attach the gift card along with the event that you'd like to attend and we can process your order manually.

If you're booking an event which does not redirect you to Yuup then just enter the voucher code as normal at the checkout.

Question 9

Can I book my child on to a workshop/course?

Accepted Answer

Pottymouth now have child friendly workshops available to book. These can be found under 'Kids Workshops'. The event will outline the appropriate age bracket for each event.

Workshops under any other category are created for adults only. In some circumstances, workshops will be appropriate for 16+. These workshops will be held in the daytime to keep in line with our venue's policies.

All other evening workshops will be 18+ and Pottymouth have the right to turn away any who do not adhere to this, without refund.

Question 10

Can you pop up at a pub near me?

Accepted Answer

We are always on the hunt for new and exciting venues. If you are the owner of a venue or just a big fan of one- we always appreciate your suggestions. Just send us an email to hello@pottymouthworkshop.com and we will get in contact.

Pottymouth
Workshop

FAQ's & Policies